Student Support for Mercyhurst Online Learning

Welcome to Mercyhurst Online. We're glad that you are interested in gaining a Mercyhurst education in this online environment. Mercyhurst is committed to offering the same quality experience to students online as we do in our traditional classroom courses. Online students have access to a full line of support services, accessible by email, phone, and web, as well as in-person services for students in the area.

Online courses at Mercyhurst are fully-accredited, transferable courses. In fact, they are the same courses offered in our face-to-face classrooms. During the regular school year, online courses follow the regular term schedule. Summer courses follow a 9 week term, instead of the traditional 6 1/2 week term.

You must have an Internet connection to participate in online courses. Bookmark this page and refer here for important information and resources.

Student Online Support Links

HelpDesk The HelpDesk can answer questions about problems with your passwords, about technical issues related to your computer's setup, and about the status of the Mercyhurst systems.

CIT The Center for Instructional Technology can help with Blackboard questions about how sites work, how to upload and download material, how to login, how to navigate your site.

Webadvisor Webadvisor is your access to the course catalog and registration for courses.

Registrar The registrar's office can assist you with transcripts, registering and checking on your enrollment status, and processing drop/add forms.

Bookstore Find contact information here about ordering books.

Respondus LockDown Browser. Only some courses will use the LockDown Browser for exams and quizzes. Next time you are logged into Blackboard, check the Online Student Blackboard Support site for more information and a link to download the software.

Download the following support documents:

Blackboard Login Instructions (PDF)

Respondus LockDown Browser Quick Start Guide for Students (PDF)

Recommended Minimum Computer Specifications

Windows:

• Dual core processor (Intel or AMD) 512 MB RAM (1 GB recommended)
• Windows XP or Vista
• 56K modem with minimum 40K connect speed (Cable or DSL recommended)
• Speakers (internal OR external)
• Printer

Mac:

• Power Mac G5 (or better); Intel Core 2 Duo recommended; 1 GB memory recommended
• Mac OS 10.4 or higher
• 56K modem with minimum 40K connect speed (Cable or DSL is recommended)
• Audio enabled
• Printer